Privacy Policy

What information do we collect?

1. Personal Information: Xcenter may collect personally identifiable information, including:

   1. Names, addresses, phone numbers, and email addressesCVs (for job candidates)

   2. For business clients: Company details, contact information for technical, marketing, and executive representatives, payment details (Bank, tax ID, etc.).

2. Non-Personal Information: Xcenter may gather non-identifying data such as:

   1. Browser type, operating system, screen resolution, IP address

   2. Website pages visited, visit duration

   3. User Communications: Communications between you and Xcenter may be collected, including emails, faxes, letters, forum posts, testimonials, etc.

How We Use Your Information?

1. Improving Customer Service:  Your information helps us effectively address support requests and inquiries.

2. Processing Transactions:  Your information assists with fulfilling contracts, but will not be sold, exchanged, or shared with other companies outside of what is directly required for delivering agreed-upon Services.

3. Periodic Emails:  The email you provide may be used for service-related updates, occasional company news, and relevant product/service information. Opt-out is available.

4. Hiring Process:  For job candidates, we use your contact details, performance data, and suitability information for the selection process. After the hiring process, personal data is used in accordance with our employment contracts. Candidate data, with consent, may be stored in our Candidate Database for up to 3 years to consider you for future relevant openings, or to understand applicant trends. You may withdraw consent at any time by contacting [insert Xcenter's Data Protection Officer (DPO) contact, if applicable, otherwise your general contact email].

5. Marketing and Advertising:  With your consent, we may contact you with information about Xcenter's products and services. You can change these preferences via the opt-out choices we provide.

How We Protect Your Information?

1. Secure Server:  We use a secure server for all transactions. All sensitive information is transmitted using Transport Layer Security (TLS) technology, ensuring strong encryption.

2. Secure Storage:  Data is stored securely within our database, accessible only by authorized personnel with special access rights. These individuals are bound by confidentiality agreements.

3. No Storage of Credit Card Data:  Credit card information is transmitted directly to our payment processor for secure handling and is not stored on our servers.

4. Contact:  If you have questions about the security of your personal information, please contact us at [email protected]

Cookies or other tracking technologies?

1. Cookies:  Cookies are small files that websites and service providers may place on your computer's hard drive (if your browser settings allow). They help websites understand your preferences and user behavior. Xcenter uses cookies to analyse website traffic, personalize content, and improve your overall experience.

2. Managing Cookies:  Your browser settings allow you to control or block cookies. However, disabling cookies may limit certain features or functions on our website.

3. Log Files:  Like many websites, we automatically collect some data including IP addresses, browser type, ISP, viewed pages, operating system, date/time stamps, and clickstream data. This helps us analyse overall website trends and manage the site effectively.

4. Behavioural Targeting:  Occasionally, we may partner with third parties for advertising on other websites. These partners may use cookies or similar technologies to serve you ads based on your browsing history and interests. If you prefer to opt out of such targeted advertising, please contact us at [email protected]. Please note that opting out will not prevent all advertising.

Do we share any information to outside parties?

1. Xcenter's Policy:  We take your privacy seriously. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent. We share your personal information with third parties only in the specific ways described within this Privacy Policy. However, non-personally identifiable visitor information may be used for marketing, advertising, and analytics by Xcenter or its partners.

2. Service Providers:  We may share necessary information with companies that help us deliver our services or fulfill your requests. This includes partners that assist with customer support, recruitment, payment processing, etc. These service providers are authorized to use your data only for the purposes agreed upon with Xcenter.

3. With Your Consent:  We may share your information with other third parties if we have your explicit consent. An example would be posting user testimonials with your name attached. We obtain permission for such cases.

4. Third-Party Widgets:  Our websites, blogs, and forums may include widgets or social media features (such as "share" buttons). These may collect your IP address and track your interaction with the feature. Third-party widgets are governed by the privacy policies of the companies that provide them.

5. Legal Obligations:  If required by law (such as responding to a subpoena or other legal process), we may disclose your information when we believe it is necessary to protect the rights and safety of Xcenter, our users, or the public.

6. Business Changes:  In the event of a merger, acquisition, or asset sale involving Xcenter, you will be notified via email and/or a notice on our website about changes in data ownership and any choices you may have regarding your information.

7. Other Disclosures:  We may disclose your personal information to other third parties only with your prior consent.

What are your rights as a Data Subject?

1. Right of Access:  You may have the right to request confirmation from Xcenter Technologies about whether we process your personal data. If so, you may request access to this data. This includes details about why we process it, the types of data, and who it might be shared with. Please note that this right may be limited to protect the privacy of others or if there are overriding legal obligations Xcenter must uphold. You may be entitled to a copy of your data; additional copies may incur a reasonable administrative fee.

2. Right to Rectification:  You may have the right to request that Xcenter Technologies correct any inaccurate personal data we hold. You may also have the right to complete incomplete data, where necessary for the purposes for which it is processed.

3. Right to Erasure (Right to be Forgotten):  You may request that Xcenter Technologies delete your personal data. We will comply, unless there are compelling reasons for continued processing, such as:

   1. Legal obligations Xcenter must fulfill

   2. Archival needs for historical, scientific, or statistical purposes

   3. Necessary defence of legal claims

4. Right to Restriction of Processing:  You may have the right to request that Xcenter Technologies limit how we process your personal data. In such cases, we may still store your data but will only process it within the restrictions you request, unless there is a legitimate reason to override this restriction.

5. Right to Data Portability:  You may have the right to receive your personal data in a commonly used, machine-readable format. You may also request that we transmit this data directly to another service provider, where technically feasible.

6. Right to Object (Including Withdrawal of Consent):  In cases where we process your personal data based on your consent, you generally have the right to withdraw that consent at any time. To do so, please contact us using the methods provided in our Privacy Policy.

Our Policy towards Children

Xcenter Technologies' products and services are not designed for individuals under the age of 16. We do not knowingly collect Personal Information from children under 16. If you become aware that your child has provided us with Personal Information without your consent, please contact us immediately using the details provided in our Privacy Policy. We will take necessary steps to remove the information and, if applicable, terminate any account associated with your child.

Third party links

Occasionally, we may include links to partners or other third-party websites on our Sites. These websites operate under their own independent privacy policies. Xcenter Technologies assumes no responsibility for the content, practices, or privacy policies of these linked websites. We encourage you to review their privacy policies before interacting with them.

1. Testimonials 
   With your consent, we may display testimonials from satisfied clients on our Sites. This may include your name alongside the testimonial. If you'd like to update or remove your testimonial, please contact us at [email protected].

2. Social Media Widgets 
   Our Sites may include links or widgets that connect to social media platforms. These features may collect information like your IP address or set cookies. Your interactions with those features are governed by the privacy policies of the companies providing those social media platforms.

Consent to Our Terms and Conditions

1. Xcenter's Role:  In many situations, Xcenter Technologies acts as a data processor or sub-processor, handling data under the instructions of our clients (who are the data controllers). We have Data Processing Agreements (DPAs) in place with our clients to ensure the protection of your personal data.

2. Transfer of Data:  We may transfer personal data to third-party processors (such as cloud services) who assist us in delivering our services. These transfers are primarily to locations within the United States or European Union and are governed by DPAs that ensure appropriate data safeguards.

3. Accessing and Managing Your Data:  If you wish to access, correct, modify, or request the deletion of your personal data, please contact the Xcenter client who controls that data. We will cooperate with them to fulfill the request within a reasonable time frame.

4. Data Retention:  Xcenter Technologies will retain personal data processed on behalf of our clients only for as long as necessary to provide our services. We will also retain data as required to fulfill our legal obligations, resolve disputes, or enforce agreements.

How to contact us about this Policy?

1. Changes to Our Privacy Policy 
   We may update this Privacy Policy periodically to reflect changes in our services or relevant laws. If we make significant changes, we will notify you via email (sent to the address provided in your Xcenter account) or through a prominent notice on our Site before the changes take effect. We encourage you to review this Privacy Policy regularly to stay informed.

2. Contacting Us 
   If you have any questions or concerns about this Privacy Policy, the practices of this Site, or how we handle your information, please reach out to us using the following contact details:
   
   Xcenter Technologies Pvt. Ltd.
   PO Box 44600
   Maligaun 5, Kathmandu, Nepal
   [email protected]